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These guys were great. They installed turf in both front and back yards and transformed the way our entire house looks. Hire these guys!
Updated 8/25/25 to respond to the owner's comment:
I have written proof of multiple communications with my project manager raising concerns well before I chose to cancel the pergola. Claiming I never raised concerns until after my refund was denied is simply false. I said you offered to pay the permit fees but that was not until AFTER I said I wanted to cancel and no long work with you due to the issues I already experienced.
Origional Post:
I would never work with Turf Monsters again, nor would I ever recommend them to anyone. My experience has been nothing but frustration, misrepresentation, and poor-quality work.
When I signed my contract, I was told the project (turf, patio, and pergola) would start within 1–2 weeks and be completed in a day or two. Instead, it dragged out for over a month with multiple no-shows, last-minute cancellations, and poor communication. I had to reschedule my new patio furniture delivery and take unnecessary time off work because they could not keep their word.
The quality of the work that was completed was disappointing. I received chipped pavers and foundation damage (which I made them repair) and smaller trees than promised. I requested 8' privacy trees, but the estimate listed 5–6' trees. When I questioned it, my project manager (Anthony) promised they would be at least 6'. Instead, I received two 5' trees and one 6' tree that do not provide any privacy. On top of that, the irrigation lines they installed do not work, and the new trees are dying despite raising this concern multiple times. They promised to come look at it but never showed. When I brought it up to the owner (Mike), he ignored it completely. They still have not repaired the issue. After the patio and turf work was finished, they also left materials in my front yard and on the street, and it took four days and multiple requests before they removed them. At one point, my project manager told me he was even frustrated with the workers.
The pergola portion of the project was especially problematic. I was first told no permit was required, later told it was optional, and eventually told I had to obtain one for the pergola structure. I pulled the permit rather than pay the company $500 plus permit costs. I contacted the township, gathered the requirements, and submitted drawings provided by my project manager. I was later told I would also need an electrical permit on top of the permit I already requested. Then, when the permit was rejected because the drawings were incomplete, I was told I need to pay an additional $1,200 for an engineering plan to get the permit approved. When I called the township later to clarify, I was informed that Alumawood pergola structures do not require a permit at all — only the electrical work needed a permit.
I canceled the pergola due to these constant changes, delays, and the lack of trust I had in Turf Monsters to do the work properly. At first, my project manager told me I would receive a refund. Later, they changed their story, claimed the pergola had already been ordered (without proof), and tried to charge me a 25% “restocking fee” that does not apply under their own contract. They also inflated the pergola cost to $10,000, when the estimate clearly lists the pergola structure at $7,560.
When I stated I wanted to cancel the pergola because of all of the issues, they did offer to pay half of engineering fees, then all of the permit and engineering fees, however my trust with them had already been severed by that point and I did not want to continue to work with them.
When I stated I wanted to move forward with cancelling, I was told I had only two options: proceed with the pergola or cancel with no refund. This is not only unprofessional but completely inconsistent with the written contract. There is no way I would allow this company to continue to work on my project with all of the issues I had already experienced.
Turf Monsters has proven that they do not stand by their quality of work, they do not honor their timelines, and they do not operate with honesty or transparency.
I have written proof of multiple communications with my project manager raising concerns well before I chose to cancel the pergola. Claiming I never raised concerns until after my refund was denied is simply false. I said you offered to pay the permit fees but that was not until AFTER I said I wanted to cancel and no long work with you due to the issues I already experienced.
Origional Post:
I would never work with Turf Monsters again, nor would I ever recommend them to anyone. My experience has been nothing but frustration, misrepresentation, and poor-quality work.
When I signed my contract, I was told the project (turf, patio, and pergola) would start within 1–2 weeks and be completed in a day or two. Instead, it dragged out for over a month with multiple no-shows, last-minute cancellations, and poor communication. I had to reschedule my new patio furniture delivery and take unnecessary time off work because they could not keep their word.
The quality of the work that was completed was disappointing. I received chipped pavers and foundation damage (which I made them repair) and smaller trees than promised. I requested 8' privacy trees, but the estimate listed 5–6' trees. When I questioned it, my project manager (Anthony) promised they would be at least 6'. Instead, I received two 5' trees and one 6' tree that do not provide any privacy. On top of that, the irrigation lines they installed do not work, and the new trees are dying despite raising this concern multiple times. They promised to come look at it but never showed. When I brought it up to the owner (Mike), he ignored it completely. They still have not repaired the issue. After the patio and turf work was finished, they also left materials in my front yard and on the street, and it took four days and multiple requests before they removed them. At one point, my project manager told me he was even frustrated with the workers.
The pergola portion of the project was especially problematic. I was first told no permit was required, later told it was optional, and eventually told I had to obtain one for the pergola structure. I pulled the permit rather than pay the company $500 plus permit costs. I contacted the township, gathered the requirements, and submitted drawings provided by my project manager. I was later told I would also need an electrical permit on top of the permit I already requested. Then, when the permit was rejected because the drawings were incomplete, I was told I need to pay an additional $1,200 for an engineering plan to get the permit approved. When I called the township later to clarify, I was informed that Alumawood pergola structures do not require a permit at all — only the electrical work needed a permit.
I canceled the pergola due to these constant changes, delays, and the lack of trust I had in Turf Monsters to do the work properly. At first, my project manager told me I would receive a refund. Later, they changed their story, claimed the pergola had already been ordered (without proof), and tried to charge me a 25% “restocking fee” that does not apply under their own contract. They also inflated the pergola cost to $10,000, when the estimate clearly lists the pergola structure at $7,560.
When I stated I wanted to cancel the pergola because of all of the issues, they did offer to pay half of engineering fees, then all of the permit and engineering fees, however my trust with them had already been severed by that point and I did not want to continue to work with them.
When I stated I wanted to move forward with cancelling, I was told I had only two options: proceed with the pergola or cancel with no refund. This is not only unprofessional but completely inconsistent with the written contract. There is no way I would allow this company to continue to work on my project with all of the issues I had already experienced.
Turf Monsters has proven that they do not stand by their quality of work, they do not honor their timelines, and they do not operate with honesty or transparency.
After seeing what Turf Monsters did for our neighbors, Aaron and Jennifer, we contacted Steve to have our project done.
Steve came out to see what we envisioned for extending our patio with pavers. He truly understood what we wanted and made it happen. In just 2 and a half days the job was completed.
28' X 5'10" of pavers were installed, plus a 28' X 10" X 12" footing was poured for us to install an awning.
Oscar moved the sprinkler valves and a couple of sprinkler heads out beyond the new patio extension.
The entire crew members worked hard to get it all done as quickly as possible in well over 100° heat.
They were very professional, courteous, and much appreciated.
Overall, a good experience, quality product, and workmanship.
Steve came out to see what we envisioned for extending our patio with pavers. He truly understood what we wanted and made it happen. In just 2 and a half days the job was completed.
28' X 5'10" of pavers were installed, plus a 28' X 10" X 12" footing was poured for us to install an awning.
Oscar moved the sprinkler valves and a couple of sprinkler heads out beyond the new patio extension.
The entire crew members worked hard to get it all done as quickly as possible in well over 100° heat.
They were very professional, courteous, and much appreciated.
Overall, a good experience, quality product, and workmanship.
The guys did a fantastic job! Anthony was so easy to work with. Everything done and cleaned up in one day ! Will definitely recommend them in the future !
The side of my house looked horrible so I decided that I wanted to lay down turf so my dogs could have an alternative spot to do their business in a shaded area of my backyard. I called 3 companies and I got 3 reviews. I chose TurfMonstersAZ because while it was in the middle of the price range of the other two companies, this company's sales person TJ/Tim actually cared about what I wanted to do. He is the type of person that you would want to have as.a friend.
The project was completed and my dogs and I absolutely love it! I fully recommend this company and if I find reason to use them again, I definitely will! Do yourself a favor and choose this company. You will be blown away by their outstanding quality of work!
The project was completed and my dogs and I absolutely love it! I fully recommend this company and if I find reason to use them again, I definitely will! Do yourself a favor and choose this company. You will be blown away by their outstanding quality of work!
From the initial call to the final walk thru, Mike, John & their crew were fabulous!!! My photo shows only a small area of turf that was installed but my dog is extremely happy, as well as I. Everyone was very professional, timely and a joy to work with!
Great job Turf Monsters! Turf and putting green was installed in our backyard this week by Turf Monsters! We are ready for “Fun and games” with family and friends. We are so pleased with the work and friendliness of the workers.
Anthony was the best to work with. He was attentive to every detail. Thank you for a job well done! Tom and Kathy
Anthony was the best to work with. He was attentive to every detail. Thank you for a job well done! Tom and Kathy
Whoever drives this vehicle should learn how to drive and more specifically learn how to use a turn signal before they kill someone. And although he thought it was funny that he almost caused an accident, it’s not funny and I’m not amused. Thank you
Response to the owner: My review was about a serious safety issue involving one of your company vehicles, not entertainment. Instead of addressing the concern professionally, your sarcastic response downplayed a situation that could have caused real harm. Your response lacks professionalism and care for community safety. I hope future feedback is taken more seriously.
Response to the owner: My review was about a serious safety issue involving one of your company vehicles, not entertainment. Instead of addressing the concern professionally, your sarcastic response downplayed a situation that could have caused real harm. Your response lacks professionalism and care for community safety. I hope future feedback is taken more seriously.
⭐️⭐️⭐️⭐️⭐️
Turf Monsters delivered five-star service from start to finish! Greg, our salesperson and project manager, guided us every step of the way in creating our dream backyard. He was patient, flexible, and worked with us through multiple design changes until we landed on the perfect layout.
Armando and his crew were fantastic on the execution side—professional, detail-oriented, and clearly committed to quality craftsmanship. Greg also respected our budget, making sure we got exactly what we envisioned at a competitive price.
From consultation to completion, Turf Monsters truly knocked it out of the park. We couldn’t be happier with the result.
10/10 recommend!
Turf Monsters delivered five-star service from start to finish! Greg, our salesperson and project manager, guided us every step of the way in creating our dream backyard. He was patient, flexible, and worked with us through multiple design changes until we landed on the perfect layout.
Armando and his crew were fantastic on the execution side—professional, detail-oriented, and clearly committed to quality craftsmanship. Greg also respected our budget, making sure we got exactly what we envisioned at a competitive price.
From consultation to completion, Turf Monsters truly knocked it out of the park. We couldn’t be happier with the result.
10/10 recommend!
Our backyard needed a fresh look. Enter Turf Monsters! I worked with Ryan who did a great job throughout the entire process, getting everything ready and scheduled quickly for our backyard landscape. The grass looks terrific. Raul and his team also did a great job installing the turf. Overall, I recommend Turf Monsters for their workmanship, prices, and just a great overall experience.
Turf Monsters and their salesman, Anthony, came recommended to me and I was very happy with both the service and result. There was no upselling or pushing to purchase. We looked at other companies and they just didn't bring what Turf Monsters brought to the table. We replaced our front lawn and it resembles what our grass looked like 20 years ago. The installation went very smoothly, with their team knowing exactly what they were doing. I would highly recommend Turf Monsters for any yard.
⭐️⭐️⭐️⭐️⭐️
Kirsten is wonderful!
She is super genuine, sincere and knowledgeable
.
10/10 would recommend
Kristina
Kirsten is wonderful!
She is super genuine, sincere and knowledgeable
.
10/10 would recommend
Kristina