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I have written proof of multiple communications with my project manager raising concerns well before I chose to cancel the pergola. Claiming I never raised concerns until after my refund was denied is simply false. I said you offered to pay the permit fees but that was not until AFTER I said I wanted to cancel and no long work with you due to the issues I already experienced.
Origional Post:
I would never work with Turf Monsters again, nor would I ever recommend them to anyone. My experience has been nothing but frustration, misrepresentation, and poor-quality work.
When I signed my contract, I was told the project (turf, patio, and pergola) would start within 1–2 weeks and be completed in a day or two. Instead, it dragged out for over a month with multiple no-shows, last-minute cancellations, and poor communication. I had to reschedule my new patio furniture delivery and take unnecessary time off work because they could not keep their word.
The quality of the work that was completed was disappointing. I received chipped pavers and foundation damage (which I made them repair) and smaller trees than promised. I requested 8' privacy trees, but the estimate listed 5–6' trees. When I questioned it, my project manager (Anthony) promised they would be at least 6'. Instead, I received two 5' trees and one 6' tree that do not provide any privacy. On top of that, the irrigation lines they installed do not work, and the new trees are dying despite raising this concern multiple times. They promised to come look at it but never showed. When I brought it up to the owner (Mike), he ignored it completely. They still have not repaired the issue. After the patio and turf work was finished, they also left materials in my front yard and on the street, and it took four days and multiple requests before they removed them. At one point, my project manager told me he was even frustrated with the workers.
The pergola portion of the project was especially problematic. I was first told no permit was required, later told it was optional, and eventually told I had to obtain one for the pergola structure. I pulled the permit rather than pay the company $500 plus permit costs. I contacted the township, gathered the requirements, and submitted drawings provided by my project manager. I was later told I would also need an electrical permit on top of the permit I already requested. Then, when the permit was rejected because the drawings were incomplete, I was told I need to pay an additional $1,200 for an engineering plan to get the permit approved. When I called the township later to clarify, I was informed that Alumawood pergola structures do not require a permit at all — only the electrical work needed a permit.
I canceled the pergola due to these constant changes, delays, and the lack of trust I had in Turf Monsters to do the work properly. At first, my project manager told me I would receive a refund. Later, they changed their story, claimed the pergola had already been ordered (without proof), and tried to charge me a 25% “restocking fee” that does not apply under their own contract. They also inflated the pergola cost to $10,000, when the estimate clearly lists the pergola structure at $7,560.
When I stated I wanted to cancel the pergola because of all of the issues, they did offer to pay half of engineering fees, then all of the permit and engineering fees, however my trust with them had already been severed by that point and I did not want to continue to work with them.
When I stated I wanted to move forward with cancelling, I was told I had only two options: proceed with the pergola or cancel with no refund. This is not only unprofessional but completely inconsistent with the written contract. There is no way I would allow this company to continue to work on my project with all of the issues I had already experienced.
Turf Monsters has proven that they do not stand by their quality of work, they do not honor their timelines, and they do not operate with honesty or transparency.
Steve came out to see what we envisioned for extending our patio with pavers. He truly understood what we wanted and made it happen. In just 2 and a half days the job was completed.
28' X 5'10" of pavers were installed, plus a 28' X 10" X 12" footing was poured for us to install an awning.
Oscar moved the sprinkler valves and a couple of sprinkler heads out beyond the new patio extension.
The entire crew members worked hard to get it all done as quickly as possible in well over 100° heat.
They were very professional, courteous, and much appreciated.
Overall, a good experience, quality product, and workmanship.
The project was completed and my dogs and I absolutely love it! I fully recommend this company and if I find reason to use them again, I definitely will! Do yourself a favor and choose this company. You will be blown away by their outstanding quality of work!
Anthony was the best to work with. He was attentive to every detail. Thank you for a job well done! Tom and Kathy
Response to the owner: My review was about a serious safety issue involving one of your company vehicles, not entertainment. Instead of addressing the concern professionally, your sarcastic response downplayed a situation that could have caused real harm. Your response lacks professionalism and care for community safety. I hope future feedback is taken more seriously.
Turf Monsters delivered five-star service from start to finish! Greg, our salesperson and project manager, guided us every step of the way in creating our dream backyard. He was patient, flexible, and worked with us through multiple design changes until we landed on the perfect layout.
Armando and his crew were fantastic on the execution side—professional, detail-oriented, and clearly committed to quality craftsmanship. Greg also respected our budget, making sure we got exactly what we envisioned at a competitive price.
From consultation to completion, Turf Monsters truly knocked it out of the park. We couldn’t be happier with the result.
10/10 recommend!
Kirsten is wonderful!
She is super genuine, sincere and knowledgeable
.
10/10 would recommend
Kristina
Get Your Yard Done Right The First Time by A Landscape Company You Can Rely On!
It’s not always easy to find the right “artificial turf near me” contractor to make your dream yard a reality. At Turf Monster’s we do quality work, stick to our deadlines & have a trusted team so you never have to worry about who is working on your yard. Call today for synthetic grass, landscape service, built-in grills, fake grass for dogs, propane fire pits, outdoor lighting, patio pergolas, and more!
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Areas We Serve
Turf Monsters is in your neighborhood! We offer turf installation and landscaping services valley-wide. Call us today to schedule a free estimate.
Turf Monsters’ landscapers have been serving satisfied customers in the greater Phoenix area since 2016. Aside from low-maintenance, gorgeous, luxurious turf installations, we also offer landscape lighting, outdoor lights, traditional landscaping, outdoor pergolas, artificial grass for dogs, hardscapes (i.e. patios and sidewalks), plus customized fire pits and built-in BBQ grills. No matter what the project, we love helping customers create personalized, outdoor retreats! Turf Monsters currently serves the following areas:
Phoenix, Prescott & Surrounding Area
Phoenix’s Most Trusted Artificial Turf Wholesaler
It’s not always easy to find the right synthetic turf to make your outdoor space vision come to life. At Turf Monsters, the company more Sonoran Desert residents turn to when seeking artificial grass near me companies, quality means everything and we’re proud to announce that on top of high-quality artificial grass installation, we are now your go-to wholesale provider! Browse our wholesale artificial turf products, calculate the amount of faux grass needed for your project, and don’t hesitate to reach out with any questions!
Turf Monsters • Arizona’s Top Turf Provider
Turf Monsters, a trusted landscape company in Arizona, provides top quality services including artificial turf grass installation, landscape lighting design, unique patio pavers installation, full tree and plant landscaping, and custom built fire pits & grills. Our craftsmanship and custom installations will leave others green with envy over your new space. Our landscaping company offers the finest landscape service in Arizona—the best desert landscapers in Phoenix!
We use quality turf grass materials that are American-made to keep your yard or backyard putting green looking amazing all year round. We do custom work to fit your needs and give you the yard of your dreams. If you’re searching for the best artificial turf installation near me, or pet turf for your dog, you’ve found it with Turf Monsters!
At Turf Monsters we create custom-designed, putting green backyard fun with quality fake grass that looks and feels exactly like real putting green turf. Perfect your golf skills at home all year round! Call today for a free quote on an outside or indoor putting green.
Lighting is so important to be able to use a space even when the sun has set. At Turf Monsters, we’re the landscaping near me business more Phoenicians turn to for outdoor lights. We create custom lighting designs for your dream outdoor space. Call us today!
When you are looking for low maintenance, good looking design, paver installation is the way to go! At Turf Monsters, the Valley’s go-to choice when looking for companies that offer paver installation near me, we use only quality pavers when performing driveway, pathway, and paver patio installation to make your yard one of a kind.
At Turf Monsters we know the Arizona landscape can be harsh for trees and plants so we are sure to create custom landscape design that are attractive and will thrive in the desert. Give us a call today!
Turf Monsters • Arizona’s Top Turf Provider
Turf Monsters, a trusted landscape company in Arizona, provides top quality services including artificial turf installation, landscape lighting design, unique patio pavers installation, full tree and plant landscaping, and custom built fire pits & grills. Our craftsmanship and custom installations will leave others green with envy over your new space. Our landscaping company offers the finest landscape service in Arizona—the best desert landscapers in Phoenix!
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FREQUENTLY ASKED QUESTIONS
What is artificial turf made of?
Artificial turf is typically made of synthetic fibers that are designed to resemble natural grass in appearance and feel. These fibers include polyethylene or polypropylene, which are durable and resistant to wear. The fibers are tufted or stitched into a backing material, which is then laid over a layer of crushed stone or sand to create a stable base.
Is artificial grass safe for children and pets?
Artificial grass is generally safe for children and pets. Because the synthetic fibers are soft and non-toxic, and the surface is generally flat and even, children are less likely to trip or fall. However, it is always a good idea to supervise children and pets when they are playing on any type of surface, and to make sure they are aware of any potential hazards.
How is imitation turf installed?
There are several steps involved in the installation of faux turf. First, the area where the turf will be installed must be prepared by removing any existing grass or vegetation and leveling the ground. Following that, a layer of crushed stone or sand is spread over the area to create a stable foundation. The artificial turf is then unrolled and cut to size, with the edges secured with nails or staples. Finally, the turf is brushed or rolled to ensure that the fibers are properly supported and that any wrinkles or creases are removed.
How is fake grass maintained?
Fake grass requires very little maintenance compared to natural grass. It does not need to be watered or mowed, and no pesticides or fertilizers are required. However, the surface should be kept clean and free of dirt, as leaves and other debris can cause the fibers to mat down and lose their natural appearance. Artificial turf should also be cleaned on a regular basis to remove dust and stains, and it may need to be brushed or rolled on occasion to keep the fibers standing up properly.
How long does faux grass last?
The lifespan of fake grass is determined by a variety of factors, including the product’s quality, the amount of use it receives, and the level of maintenance it receives. With proper care and maintenance, high-quality artificial turf can last for up to 15 years or more. However, it is critical to follow the manufacturer’s care and maintenance recommendations to ensure that the turf remains in good condition for as long as possible.