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Privacy Policy
Last Updated: September 28, 2020
Thank you for visiting Turf Monster AZ’s website and reviewing our Privacy Policy.
You have a right to know what information we collect and how that information is used. We are committed to protecting your privacy. If you visit a link outside of TurfMonstersAz.com, you are subject to the privacy policies of that site.
If you have any questions feel free to reach out at info@turfmonstersaz.com or write to us at 1540 W Happy Valley Rd. Suite A, Phoenix, AZ 85085.
What information do we collect?
How is your information shared?
How do we collect information?
How do we use the information we gather?
How is your personal information protected?
California Residents & European Residents
Children’s Privacy
Updating our Privacy Policy
How do you contact Turf Monster AZ? What choices do you have to update or remove data?
What information does Turf Monster AZ collect?
The information we collect from you falls into two categories: personally identifiable information (“Personal Information”) and non-personally identifiable information (i.e., information that cannot be used to identify who you are) (“Non-Personal Information”).
Personal Information we may collect from you includes your name, email address, and telephone number. We retain your Personal Information as reasonably required to serve you and operate our website. What Personal Information we collect depends on how you use our website. Providing your Personal Information to us is your choice.
Non-Personal Information we may collect from you includes identifier and other technical information, such as your browser information, operating system information, device information, IP address and the date, time, length of stay and specific pages accessed during your interactions with the Services. We collect this data primarily through our third party services including Google Analytics.
How is your information shared?
We will not share your Personal Information with outside third parties who wish to market other products and services to you. Your information will only be shared with third parties that perform services on our behalf.
Third Party Services We Utilize:
Turf Monster AZ may utilize third-party services to enhance its collection and distribution of data and information. We share data between trusted third-party services, including Google Analytics. A persistent cookie may be set by these third parties.
Below are the third-party services we may use that may collect information such as cookies, usage data, personal data, email addresses, etc. This Turf Monster AZ Privacy Policy does not apply to these services, so we encourage you to read each service’s individual privacy policy.
- Google Analytics (Display Advertising Extension, Tag Manager): https://www.google.com/analytics
https://www.google.com/policies/privacy
How do we collect information?
TurfMonstersAz.com uses web measurement technology such as Google Analytics to automatically track how visitors interact with our website, including where they came from and what they did on the site.
Aggregate data is used from our third-party service providers to help Turf Monster AZ improve our content offerings and advertising to meet the needs of our customers, track operational problems, prevent fraud, and improve the effectiveness, security, and integrity of the site.
Cookies:
When you visit some websites, their web servers generate pieces of information known as cookies. Websites use cookies to track a visitor’s activities on the website (e.g., pages visited, links clicked on, etc.) and record information about the visitor in order to provide a customized experience.
There are two types of cookies – session cookies and persistent cookies. A session cookie is a line of text that is stored temporarily in your web browser’s memory cache and expires when the browser is closed. A persistent cookie is saved to a file on your hard drive and is accessed whenever you re-visit the website that placed it there.
We use persistent cookies to differentiate between new and returning visitors. Persistent cookies remain on your computer between visits to our website until they expire.
By default, persistent cookies and web measurement technologies are automatically used when you visit TurfMonsterAZ.com. If you decide to disable or remove cookies from your browser, you will continue to have access to all information and resources on our site.
How We Respond to Do Not Track Signals:
Some browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser “do not track” signals, but we do provide you the option to have your information removed. Please email us at info@turfmonstersaz.com to request the removal of your information.
How do we use the information we gather?
Your Personal and Non-Personal information are used at Turf Monster AZ to:
- Respond to requests for information about our services
- Aid internal operations
- Improve the effectiveness of our website, stores, mobile experience, services, and marketing efforts
- Perform other business activities as needed or as described elsewhere in this policy
- Prevent fraudulent activities
- Assist law enforcement and respond to legal/regulatory inquiries
How is your personal information protected?
Site Security:
Our website has a secure login to protect from unauthorized access.
Links to Other Sites:
TurfMonsterAZ.com contains links to websites of other public and private organizations. When you follow a link to another site, you leave the TurfMonsterAZ.com site and your website interactions are no longer protected by this Privacy Policy. TurfMonsterAZ.com is not responsible for and does not endorse the privacy or security practices and content of sites to which TurfMonsterAZ.com links. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites.
For California Residents:
If you are a California resident and have an established business relationship with us, you can request a notice disclosing the categories of Personal Information we have shared with third parties for their direct marketing purposes (under the California Civil Code Sections 1798.83-1798.84). To request a notice, please submit a written request to info@turfmonsteraz.com.
If you are a California resident under 18 years old, you can request that we remove content or Personal Information that you have posted to our website or other online services. Note that fulfillment of the request may not ensure complete or comprehensive removal (e.g., if the content or Personal Information has been reposted by another user). To request removal of content or Personal Information, please email info@turfmonsteraz.com.
For European & California Residents:
If you are a European or California resident, you have the right to access Personal Information we hold about you and to ask that your Personal Information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through our information included in this privacy policy.
Children’s Privacy:
We comply with the Children’s Online Privacy Protection Act of 1998 (COPPA). COPPA and its accompanying regulations protect the privacy of children on the internet. TurfMonsterAZ.com does not knowingly contact children under age 13 or collect their Personal Information. TurfMonsterAZ.com is not intended to solicit information of any kind from children under age 13.
It is possible that, by fraud or deception, we may receive Personal Information pertaining to children under age 13. If we are notified of this, as soon as we verify the information, we will immediately obtain parental consent or otherwise delete the Personal Information from our servers. If you want to notify us of our receipt of information by children under age 13, please do so by sending an e-mail to info@turfmonsteraz.com.
Updating our Privacy Policy
We periodically review this Privacy Policy to make sure it complies with applicable law and conforms to changes in our business. We may need to update this Privacy Policy, and we reserve the right to do so at any time. If we do revise this Privacy Policy, we will update the “Last Updated” at the top of this page so that you can tell if it has changed since your last visit. Please review this Privacy Policy regularly to ensure that you are aware of its terms.
How do you contact Turf Monster AZ? What choices do you have to update or remove data?
If you have any questions regarding this Privacy Policy or would like your Personal Information removed or updated, please contact Turf Monster in any of the following manners:
Via Mail:
1540 W Happy Valley Rd. Suite A, Phoenix, AZ 85085
Via Email: info@turfmonstersaz.com
I have written proof of multiple communications with my project manager raising concerns well before I chose to cancel the pergola. Claiming I never raised concerns until after my refund was denied is simply false. I said you offered to pay the permit fees but that was not until AFTER I said I wanted to cancel and no long work with you due to the issues I already experienced.
Origional Post:
I would never work with Turf Monsters again, nor would I ever recommend them to anyone. My experience has been nothing but frustration, misrepresentation, and poor-quality work.
When I signed my contract, I was told the project (turf, patio, and pergola) would start within 1–2 weeks and be completed in a day or two. Instead, it dragged out for over a month with multiple no-shows, last-minute cancellations, and poor communication. I had to reschedule my new patio furniture delivery and take unnecessary time off work because they could not keep their word.
The quality of the work that was completed was disappointing. I received chipped pavers and foundation damage (which I made them repair) and smaller trees than promised. I requested 8' privacy trees, but the estimate listed 5–6' trees. When I questioned it, my project manager (Anthony) promised they would be at least 6'. Instead, I received two 5' trees and one 6' tree that do not provide any privacy. On top of that, the irrigation lines they installed do not work, and the new trees are dying despite raising this concern multiple times. They promised to come look at it but never showed. When I brought it up to the owner (Mike), he ignored it completely. They still have not repaired the issue. After the patio and turf work was finished, they also left materials in my front yard and on the street, and it took four days and multiple requests before they removed them. At one point, my project manager told me he was even frustrated with the workers.
The pergola portion of the project was especially problematic. I was first told no permit was required, later told it was optional, and eventually told I had to obtain one for the pergola structure. I pulled the permit rather than pay the company $500 plus permit costs. I contacted the township, gathered the requirements, and submitted drawings provided by my project manager. I was later told I would also need an electrical permit on top of the permit I already requested. Then, when the permit was rejected because the drawings were incomplete, I was told I need to pay an additional $1,200 for an engineering plan to get the permit approved. When I called the township later to clarify, I was informed that Alumawood pergola structures do not require a permit at all — only the electrical work needed a permit.
I canceled the pergola due to these constant changes, delays, and the lack of trust I had in Turf Monsters to do the work properly. At first, my project manager told me I would receive a refund. Later, they changed their story, claimed the pergola had already been ordered (without proof), and tried to charge me a 25% “restocking fee” that does not apply under their own contract. They also inflated the pergola cost to $10,000, when the estimate clearly lists the pergola structure at $7,560.
When I stated I wanted to cancel the pergola because of all of the issues, they did offer to pay half of engineering fees, then all of the permit and engineering fees, however my trust with them had already been severed by that point and I did not want to continue to work with them.
When I stated I wanted to move forward with cancelling, I was told I had only two options: proceed with the pergola or cancel with no refund. This is not only unprofessional but completely inconsistent with the written contract. There is no way I would allow this company to continue to work on my project with all of the issues I had already experienced.
Turf Monsters has proven that they do not stand by their quality of work, they do not honor their timelines, and they do not operate with honesty or transparency.
Steve came out to see what we envisioned for extending our patio with pavers. He truly understood what we wanted and made it happen. In just 2 and a half days the job was completed.
28' X 5'10" of pavers were installed, plus a 28' X 10" X 12" footing was poured for us to install an awning.
Oscar moved the sprinkler valves and a couple of sprinkler heads out beyond the new patio extension.
The entire crew members worked hard to get it all done as quickly as possible in well over 100° heat.
They were very professional, courteous, and much appreciated.
Overall, a good experience, quality product, and workmanship.
The project was completed and my dogs and I absolutely love it! I fully recommend this company and if I find reason to use them again, I definitely will! Do yourself a favor and choose this company. You will be blown away by their outstanding quality of work!
Anthony was the best to work with. He was attentive to every detail. Thank you for a job well done! Tom and Kathy
Response to the owner: My review was about a serious safety issue involving one of your company vehicles, not entertainment. Instead of addressing the concern professionally, your sarcastic response downplayed a situation that could have caused real harm. Your response lacks professionalism and care for community safety. I hope future feedback is taken more seriously.
Turf Monsters delivered five-star service from start to finish! Greg, our salesperson and project manager, guided us every step of the way in creating our dream backyard. He was patient, flexible, and worked with us through multiple design changes until we landed on the perfect layout.
Armando and his crew were fantastic on the execution side—professional, detail-oriented, and clearly committed to quality craftsmanship. Greg also respected our budget, making sure we got exactly what we envisioned at a competitive price.
From consultation to completion, Turf Monsters truly knocked it out of the park. We couldn’t be happier with the result.
10/10 recommend!
Kirsten is wonderful!
She is super genuine, sincere and knowledgeable
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10/10 would recommend
Kristina